Customer Service and Support

Where should I have my BRP product serviced?

Authorized BRP dealers are the best source for service on your BRP product. You can use the online dealer locators for Can-Am On-Road, Can-Am Off-Road, Ski-Doo, Lynx, Sea-Doo, Rotax, Evinrude, Alumacraft and Manitou to find your nearest dealer. 

How do I know when to have my BRP product serviced?

Check your operator’s guide for the manufacturer recommended service intervals. You can also access digital versions of the operator’s guides here.

I have a technical question. Should I call BRP?

Your authorized BRP dealer is the first line in answering technical questions. If you’ve already contacted your dealer and they were not able to provide a satisfactory response to your question, you can contact BRP and we’ll find an answer for you.

Where can I obtain an operator’s guide for my BRP product?

You can access digital versions of the operator’s guides here. In addition, a hardcopy version can be purchased from your authorized BRP dealer.

What if I have a concern related to the speed or quality of service on my vehicle by a BRP dealer?

Your first step should be to raise your concern to the service manager of your dealership. If you are still not satisfied with any aspect of the service performed on your vehicle, you can then contact BRP customer service.

How should I winterize / summerize my vehicle?

Please consult the "Storage" section of your operator's guide for information on properly storing your vehicle during the off-season. You can also access digital versions of the operator’s guides here.

How can I obtain roadside assistance for my Can-Am Spyder Roadster?

If your Spyder Roadster has roadside assistance (all 2013 and newer Can-Am Spyder roadsters now include Roadside assistance during their warranty coverage period); the phone number for roadside assistance is 866-477-1415 in the United States and Canada.

How do I get my vehicle repaired while in warranty?

Your first step would be to take your product to an authorized BRP dealer for diagnosis. The technician can help determine if the repair will be covered under warranty.

Is my factory warranty transferable to another owner if I sell my vehicle?

Yes, the warranty always follows the vehicle.

Is my factory warranty valid at any authorized BRP dealer?

Yes, any authorized BRP dealer should be able to assist you with factory warranty work.

Does my factory warranty cover transporting the unit to and from the dealership?

No, vehicle transportation to and from the dealership is not included and is the owner's responsibility.

Why was my replaced / repaired part not covered under warranty?

If a part failure is not deemed to be caused by a manufacturer defect, it is possible that the repair would not be covered under warranty.

How do I update my address or change the ownership of my BRP product?

You can send us a proof of purchase or of ownership (such as a bill of sale), the mileage or hours on the vehicle and your complete mailing address and phone number. You can fax this information to us at +1 819-566-3062. You can also send this information via email; contact us for an email address where you can send your information.  

Can I purchase BRP Parts or Accessories directly from BRP?

You can obtain BRP parts and accessories from your dealer, or using our online store for Can-Am Spyder roadsters, Can-Am ATV & Side-by-Side vehicles, Ski-Doo snowmobiles, Sea-Doo watercraft and Evinrude engines. You can access the parts catalog for all BRP products here.

How can I get support for a part or accessory?

Please get in touch with the Parts department of the dealership where you purchased the part or accessory.

I have a parts / backordered parts concern at my BRP dealer. What should I do?

Discuss your concern directly with the parts manager at your dealership. If the concern is still not resolved to your satisfaction, please contact us.

How can I find out what the current promotions or incentives are?

Your authorized BRP dealer will have access to all current promotions and incentives. Alternatively, you can access some of them on the Can-Am On-Road, Can-Am Off-Road, Ski-Doo, Lynx, Sea-Doo, Rotax, Evinrude, Alumacraft or Manitou product line website you're interested in.

I didn't receive a promotional discount or item, how can I get help?

Raise the issue with the dealer where you purchased the unit. If you are still having trouble obtaining any promotional discounts or items that you feel should be applicable to your purchase, get in touch with BRP customer service and we'll assist you.

How do I obtain a safety recall clearance letter for a BRP product imported from the US to Canada?

Requests for a safety recall clearance letter should go through an authorized BRP dealer in Canada. To obtain a recall clearance letter, provide your authorized dealer with a proof of purchase or ownership, mileage or hours on the vehicle, your complete mailing address and phone number, and your VIN number. Please note that there is a cost and processing delay for this service, which may vary by dealer. 

How do I find out if there are outstanding safety bulletins to be performed on my BRP product?

Your authorized BRP dealer is equipped to verify if there are any outstanding safety bulletins or recall notices applicable to your vehicle using your VIN. There is no charge for this service

Where can I find all the information related to the BRP GO! app and BRP Connect technology?

You can find all the information related to the BRP GO! app on the FAQ page of the Ski-Doo, Sea-Doo and Can-Am On-Road websites.

I CAN'T FIND THE VEHICLE MODEL THAT I WANT IN MY DEALERSHIP, IS THERE A SOLUTION?

With the COVID-19 pandemic, we were forced to shut down our global production which means there may be a reduced variety of vehicles for now and that some models can be harder to find. However, with our manufacturing operations ramping up to full capacity, we started to ship to our dealer network on a continual basis. In the meantime, stay in contact with your dealership, they have all the information.

IF THE VEHICLE THAT I WANT IS NOT AVAILABLE AT MY DEALERSHIP, CAN I ORDER ONLINE?

It is not possible to order online, your dealer remains your go-to to purchase your vehicle. With our manufacturing operations ramping up to full capacity, we started to ship to our dealer network on a continual basis. We understand that this situation is not ideal, but we are working hard to allow you to be ready for your next adventure. In the meantime, stay in contact with your dealership, they have all the information.

IS THIS A SITUATION THAT WILL LAST A LONG TIME?

With this pandemic, we have adapted our approach to lessen the impact on you. We can assure you that our manufacturing facilities are currently in operations and we are doing our best to get you ready for your next adventure.